Privacy policy

Last updated: February 22, 2026

Lunever is responsible for this store and website, including all related information, content, features, tools, products, and services, with the purpose of providing you, the customer, with a personalized shopping experience (the “Services”). Lunever is powered by Shopify technology, which allows us to provide the Services to you.

This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can be associated with you or another individual. Personal information does not include data that has been collected anonymously or de-identified so that it cannot reasonably be used to identify or associate with you.

We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card details, financial account information, payment card details, bank account data, transaction information, payment methods, receipts, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting us, such as through customer support inquiries.
Device information, including information about your device, browser, or network connection, your IP address, or other unique identifiers.
Usage information, including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies or similar technologies.
From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services to you, including fulfilling contracts, processing payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging order shipments, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications via email, text message, or mail, and displaying online advertisements about products or services on our Services or other websites, including based on items you have purchased, added to your cart, or other activities on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, ensure a safe shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our Services. If you choose to create an account, you are responsible for keeping your login credentials secure. For your safety, please do not share your username, password, or access information with others.

Communications with You

We use your personal information to provide customer support, respond to your requests, deliver efficient services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil litigation or other legal disputes, and to enforce or investigate potential violations of our terms or policies.

How We Share Your Personal Information

We may share your personal information with third parties for legitimate purposes as described in this Privacy Policy, including:

With Shopify, manufacturers, and other service providers acting on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide marketing and advertising services. For example, we use Shopify to enable personalized advertising through third-party services based on your online activity across different merchants and websites. These partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of sharing your information for targeted advertising.
When you authorize, request, or consent to the sharing of certain information with third parties, such as for product delivery or when using social media widgets or login integrations.
With our affiliates or other companies within the same corporate group.
In connection with business transactions, such as mergers or bankruptcy, to comply with legal obligations, enforce applicable terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services in order to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify and third parties that may be located in countries outside your country of residence.

We also use certain advanced Shopify features that incorporate data obtained from your interactions with our store, other merchants, and Shopify itself. In these cases, Shopify is responsible for processing personal information and responding to requests related to your rights.

To learn more about how Shopify uses personal information and your rights, please visit Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights at:
https://privacy.shopify.com/en

Third-Party Sites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow these links, we encourage you to review their privacy and security policies and terms. We are not responsible for the privacy or security practices of third-party sites, nor for the accuracy or reliability of their content.

Information you share in public or semi-public spaces, such as third-party social networks, may be visible to others without limitation. The inclusion of such links does not imply endorsement unless expressly stated.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law. If you are a parent or legal guardian and believe your child has provided personal information, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” personal information of individuals under 16 years of age.

Security and Retention of Your Information

While we implement reasonable security measures to protect your personal information, no system is completely secure. We cannot guarantee absolute security, and data transmitted to us may not be fully protected in transit. Please avoid sending sensitive or confidential information through unsecured channels.

We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce agreements and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information:

Right of access – request access to the personal information we hold about you.
Right to deletion – request deletion of your personal information.
Right to correction – request correction of inaccurate personal information.
Right to data portability – request a copy of your information or transfer it to another party, subject to certain conditions.
Communication preferences – opt out of promotional emails at any time using the unsubscribe option. Non-promotional communications may still be sent.

If you reside in the United Kingdom or the European Economic Area, you may have additional rights under local laws.

Right to object or restrict processing – request that we stop or limit processing for certain purposes.
Withdrawal of consent – withdraw consent at any time where processing is based on consent.

We will not discriminate against you for exercising your rights. Identity verification may be required. Requests will be handled within the timeframe required by law.

Complaints

If you have concerns about how we process personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available online.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. When transferring data outside the UK or EEA, we use recognized safeguards such as Standard Contractual Clauses, unless the destination country provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The revised version will be posted on this site and the “Last updated” date will be updated accordingly.