Shipping policy

Shipping Policy

Thank you for shopping with Lunever. Below you will find important information about our shipping options, delivery times, and fees.

Shipping Options & Delivery Times

We currently offer the following shipping methods:

Standard Shipping – Free

Cost: Free of charge
Estimated delivery time: 8 to 15 business days

Express Shipping – £4.99

Cost: £4.99
Estimated delivery time: 5 to 8 business days

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, or other factors beyond our control.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to factors such as carrier issues, customs clearance, public holidays, or unforeseen circumstances. Lunever is not responsible for delays caused by shipping carriers or events outside our control.

Customs, Duties, and Taxes

For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us at luneverservice@outlook.com, and we will be happy to assist you.